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Discussion Starter #1
The XF - a great car let down by a total lack of support.
When the boffins developed the XF did they really think it was so good it would not need any consummables or spare parts - ever?? The story of my XF 3.0D says it all...
16,000 miles, first service, no oil or oil filters available
21,000 miles, two weeks to source 4 new tyres (original spec Dunlop Sport 01's) which I'm told came from Poland....4 out of only 7 in Europe!
22,000 miles, car broke down, turbo inlet valve faulty and Jaguar have no idea when the spare part will be available!!!!!!

Would I buy another Jaguar....not a chance!
 

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I completly understand. I had an even worse experience with my first Audi, an 04 A8L. I will NEVER go back. No dealer or manufacturer support. Are they crazy?
 

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Discussion Starter #3
Oh, the story just gets worse and worse.........

After 7 days off the road with no parts in sight I was given the car back with the words "we've checked it all out and Jaguar Technical say it should be OK". Funny that, miraculous recovery with the required but unavailable parts no longer needed!

Two weeks later the same fault appeared (not surprising if it was never fixed in the first place) and the car has now been off the road for 16 days and counting..........

What do you reckon the chances of getting my money back are?????
 

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I would say, at this point, your chances are looking better. However, if it were me, I would go the "collateral exchange" route with Jaguar. Tell them that this car is now theres and you are willing to take the EXACT car as a replacement instead of the cash. This may me more to their liking. Could you live with this?
 

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What is the issue with the tyres? I have them on mine and sourced a jaguar spec OEM replacement from the local tyre depot no problem on next day fit. As for the turbo valve, well the car is in warranty and is not fit for purpose so i would have thought you would be in a good position for a buy back
 

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Discussion Starter #6
Hi Craig,

I needed 4 new tyres a couple of months ago (OE Dunlop Sport 01 245 45 98Y 19) and could not get them anywhere. Plenty of 94 load factor around but none of the tyre specialists or Jaguar could source the right spec. I was told (true or not??) that there was none in the UK and Dunlop had to bring them in from Poland. Bottom line is it took many phone calls and nearly two weeks to get them. It's a real shame...a great car totally let down by a lack of back-up. My car's now been off the road for nearly a month in total within it's first six. Time to go.........
 

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Dunlop doesn't manufacture in the Uk, the factories were closed & moved to Poland.
What this smacks of is a company squeezing its supply chain & retaining lowest possible stock to address its cashflow issues.
Having worked in this kind of environment I see the benefit to Jaguar (short term), but this is to the detriment of its customer service & puts its brand & future custom at risk.

Lets hope they get smarter at the supply management practice before they run out of customers.
 
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