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Discussion Starter #1
I wonder if owners of new cars are reluctant to have their car serviced by anyone other than a Jaguar Dealer :?:
We know that the warranty is not jeopardised in any way and it might be the case that an independent servicer would "go the extra mile", although not in my car I hope, to win a new customer. :)
Could it be that, like changing banks, we find it hard to do :?:
I understand many customers that do change their bank, after many years of indifferent service and so on, wonder why they didn't do it sooner. Could it be that similar stories are told about car servicing :|
Below is a link to an outfit that seems to be acting as an agent and the big weakness, as far as I can see, is that the actual servicing agent is not shown.
I wouldn't hesitate if I had my old S Type and it was still within the warranty period, taking it to an independent because the engine, electronics etc., are well tried and understood. Not so with the XF which might need factory technical support for a while longer and I am not confident that an independent would be able to access that support in the way that I imagine a Jaguar Dealer could.
Has anyone followed this route and stayed with it, perhaps with another make of car, if not the XF yet :?:

http://www.servicingstop.co.uk/jaguar_service.html
 

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Cham will be going to Jag, at least for the first few years I would have thought, like you, I think the new electronics etc need someone with up-to-date Jag knowledge.

TBH, my peugeot 407sw has only been to peugeot for servicing, although I would like to think the next service will not be - not for any bad reason, just its 4 years old and im hoping knowledge of the car is in the main now and therefore Im happier in the knowledge it could be serviced elsewhere (saving money is appealing too :!: ) ;)
 

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I called in at Sturgess in Leicester recently and asked for a price for a first service on my XF.£300 Sir came the reply without the young lady even blushing.A bit expensive for an oil filter,oil and a pollen filter I replied.£255 was the very lowest price they could possibly do it for came the answer.Stratstone Derby want £278 and no room for negotiation.Elite and performance Jags in Derby will do the same service for £160 as will another independent Jag specialist in Nottingham,both having access to the XF servicing programme and service updates.I have yet to tackle my supplying dealer for a price but times is hard I am told and they need the work, so if they come down to a sensible and realistic price for what amounts to 1 hours work they get the job,otherwise it will be the independent.
I ran a Diesel X Type for 72000 miles in 3 years and every service was done by an indepedent non Jaguar garage without any problem whatsoever and they always advised any service uprades or warrenty items for which it went back to the main dealer.
There seems to be red mist with a lot of Jaguar owners regarding servicing and that only main dealers are capable of doing the work correctly.Modern cars need scheduled oil and filter changes and little else that the owner cannot do like checking levels and filling the washer bottle.
 

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Will be interested to hear how you get on Hydrajaws as i am situated not far from you & was thinking of maybe giving the independant in derby a call ( is that the one on frank whittle way ?), i received a card from my dealer only a couple of days ago reminding me that my service is due early april , although... they changed the oil & filter FOC when the warning came up only at 9,000 miles... i am actually wondering if i should leave it until the warning of service comes up again..any thoughts anyone ??.
 

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Hi hydrajaws,
I take it you traded the X-Type in for your XF. Was there any comment/complaint from your dealer when trading in?
 

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I sold my X type on E-Bay and got much more than I would have with a PX and I got a substantial discount off the XF in May 2008.My buyer was more than happy with a fully stamped up service book and all the bills showing Jaguar(Ford) parts had been used on every service.

My supplying dealer changed the oil and filter on my XF at 4500 miles under warrenty after the dreaded particulate filter warning would not clear and they thought that the oil could be diluted with diesel.I am hoping that my service time may extend a little due to this and then if the main dealer cannot offer me a sensible deal on the first service I will use Elite and Performance Jags in Derby.
 

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Elite and Performance Jags Derby is very highly regarded by members of the XKEC.
 

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Discussion Starter #8
penultimateblack said:
Elite and Performance Jags Derby is very highly regarded by members of the XKEC.
I can imagine that Jaguar technical people probably admire, even though they may not be able to publicly acknowledge the work that the guys at those places do. Particularly for the commitment and enthusiasm for all things Jaguar.
Also I wonder if their knowledge will come from them paying to attend Jaguar technical courses rather than say, swapping tales with a Jaguar Master Technician in a pub somewhere :?: Similarly, I would presume that the specialist tools needed to deal with modern cars are not sourced off eBay; rather a supplier well known to Jaguar.
Maybe it is the "red mist" that hydrajaws refers to that causes us all to pause before booking our cars in, having them lovingly cared for by enthusiasts and saving money to boot. :!:
 

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While the car is under warranty i wouldnt have it serviced anywhere else other than Jaguar. Yes independent specialists can be cheaper but they dont know about or have access to the little fixes that they will do at Jaguar without you knowing. Not only that but if i was buying an XF in a couple of years time and I had the choice between two equal specimens one that had been Jaguar serviced and one independent it would be a no brainer which one I would buy.

Once out of warranty then I can see the argument for saving a few quid. The way I have always looked at car servicing is that it is in line with the purchase price of the car. I know people that have got themselves an XJR at say 6 years old then moan at the costs. Yes your car may be only worth 10k but it was 65k new and that is what the costs are based on.
 

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The purchase price new of any Car has no relevance whatsover to the charges main dealers charge for servicing that Car.All main dealers have to fund fancy showrooms and the hourly rates charged are contibuting towards these costs and the customer is stung every time.As for the argument that cars are worth more at trade in with a main dealer service history is another myth which obviously has been successfully sold and believed by many including XF Genius,but does not hold up in my experience over many years of using independant service outlets for most Company and my Cars I have owned since 1963.
 

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Discussion Starter #11
Whatever the pros and cons are for having a service undertaken by a Jaguar Dealer,
I think it would be difficult to persuade me against taking my car, in the next month or so, to have the rear brake disc pads replaced by an independent garage.
Having been told that mine are 70% worn, providing the replacement pads are approved parts, there can't be any reason for paying excessive labour charges surely :?:
 

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Hi pekem
So long as independant garage has the right equipment to reset electronic park brake. If not then when pads changed it can hold the rear brake on slighty and give even greater wear.
 
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