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Discussion Starter · #1 ·
Well, I did take out wheel and tyre insurance when I bought the car last September and I'm glad I did, having clipped the wheel in a car park in Salisbury just before Christmas.

Tire Automotive tire Wheel Alloy wheel Rim

Anyway, I put a call through to the insurance company, who said they appointed a National company to come and do the repairs. The appointment to repair the wheel was yesterday, and I took the day off of work so that this could be achieved.


Anyway,the chap turned up nice and early, and I showed him the kerbing. No probs he said. I asked him if he wanted me to move the car (thinking that he would remove the wheel), but no he said - we do the repair with the wheel fitted. No having had this done before, I raised my eyebrows, but let him carry on. Offered him coffee + mains socket etc.

Anyway about an hour into the job, I'm quite curious to see how he is getting on - bearing in mind the temperature is abut 7-8 degrees C, and a lot of moisture in the air. He's settled himself down on my gravel drive, and has covered the wheel, and surrounding body work, and is clearly applying paint or lacquer. I wander out to the car to have a look, and I'm gob-smaked at the sight I see.:eek::eek:

The finish is lumpy and there is clear sign of reactions all over the wheel. He has not removed the red centre cap (duh!) and I'm not a happy teddy bear! Its obvious that he's not happy either,, and after a brief discussion, he says that he'll rub it down and refinish it. He's using a hot air gun to dry the paint lacquer in between coats it would seem.

Anyway, he starts rubbing back, and in another hour or so, I go out to see how he is getting on. He's clearly rubbed down and applied more paint and lacquer - and the wheel is even worse!!!!:-?:-?:-?
He's clearly had a conversation with his boss about the job, and to be fair to him, he does say he's not happy about how it has turned out (..and he thinks I am)... Anyway, he agrees that it needs to be redone, and that his boss will contact me later to talk about coming back to finish the job...... I explain to him that the sliver paint over spray on the tyre needs cleaning off (which he does), and that there is paint on the wheel centre cap (Which he has cleaned off but scratched the cap significantly).

The wheel is a bloody mess; from 10 feet away, you'd be hard to see - but any closer and it is obvious. I'll try and get some pictures on later today. I'm waiting for the boss to call to rebook the visit, which will have to be at a weekend as I have no more leave left.

I'm gong to insist on a new centre cap, but I'd appreciate any guidance/thoughts on my approach to the wheel repair company/insurance company. I'm concerned about wheel balancing (or should I be etc).

Cheers

Brian
 

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Discussion Starter · #3 ·
Thanks Pekem! Actually, he did say he'd had a 4 year body-shop apprenticeship with a major OEM.

Pictures of the offending work! You don't have to look too hard to see the paint runs, pitting and poor finish!!

Close-up Auto part Photography Tire Automotive wheel system

Bumper Automotive exterior Automotive wheel system Rim Wheel

Light Automotive exterior Rim Vehicle door Bumper

Tire Alloy wheel Automotive tire Wheel Rim

Tire Wheel Automotive tire Rim Alloy wheel

Alloy wheel Wheel Rim Tire Hubcap
 

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Sorry to hear that, and good luck with getting a solution. I kerbed a front 19" on our driveway (still kick myself whenever I walk past that particular kerb stone, what a muppet) and meant to get around to doing something about it at some point, as I had chosen not to take out the rim insurance. Whilst the car was in for a scheduled service, Oxford Jaguar called in to say if I'd like the rim repaired for £60, same day. As from experience a decent repair by a specialist is around £45, I thought this was worth it. Excellent job done by them, as I had managed a far worse scrape than you, and it would be difficult now to tell that the repaired wheel is not new.
 

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Discussion Starter · #5 ·
Well the boss of the firm has been on the phone this morning, and he going to come back and do the job again...... And he has agreed to buy a new centre cap... Lets see what he makes of the job!
 

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You've really been very unlucky. Most of the companies in this line of work make a brilliant job of refurbishing. I recently had two rears done and unasked, they also took out my considerably less than perfect, full size spare and left it looking like new.

Clearly this is a problem with Jag wheels. I never kerbed a Saab in 25 years of driving them. Of course the height of the tyre wall on a 20" is lower than most kerbs, certainly the granite setts of Edinburgh's streets so the minor scuffs that pass unfelt with a more normal tyre size are now being noticed as the rim scrapes them. Another contributory factor must be the poor visibility out of the Jag as regards the corners of the car.
 

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Well the boss of the firm has been on the phone this morning, and he going to come back and do the job again...... And he has agreed to buy a new centre cap... Lets see what he makes of the job!
After having taken the day off in order to allow the work to proceed I think I might expect a little more than a replacement cap. I would even consider making noises about sending a copy of this thread to the insurers. Certainly if I were having to actually pay the bill directly I don't think I would be very forgiving, maybe that's the "grumpy old man" in me surfacing :)
 

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Interesting! I kerbed a wheel is a similar manner a couple of years ago. I have SMART cover but not wheel insurance so called a local specialist out to take a look. He suggested that it would be nigh on impossible to build the wheel back up neatly without expanding the area requiring repair and that the best way to resolve this was to carefully smooth the wheel down, as opposed to building it back up, to remove the imperfections and then blend in paint over the affected area.

In the event, whilst the wheel rim is obviously fractionally "flattened" over a 4 cm length now, the repair is completely invisible and the only way you can detect the repair is to run your finger around the rim at which point you can sense an area slightly flatter than the rest.

Total cost £30 and I defy anybody to spot the repair using eyesight alone......
 

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I had someone out to do two of my wheels last winter, he took them off the car and did them in his van which had a color gas heater fitted. I should imagine it would be hard to get a good finish this weather working outside. Phil
 

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I kerbed mine just before Christmas too - only had it since November and was so annoyed with myself. Admittedly the weather was awful etc, but no excuse for not seeing the kerb really.

I also took out the insurance - Evans Halshaw called me to book it in to Stratstone Jaguar in Milton Keynes. I bought the car from Stratstone, so I don't know where Evans Halshaw come in? Are they part of the same group?

Anyway, here's the damage to mine. The car is booked in for Monday 7th January. The appointment was rebooked by Evans Halshaw as their mobile guy wasn't available. So I'm wondering whether it's going to be done by Stratstone Jaguar or not? I was hoping it would be.


Alloy wheel Tire Wheel Rim Automotive tire
 

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We have a specialist firm here in Koblenz that do a brilliant job of reconditioning the wheel if it's has been damaged in any way. One simply takes it along less the tyre and can collect it again after a few days. It then looks like new and any scuffs are no longer visible.The wheel then has to be rebalanced, obviously. Cost about € 70,- per wheel. Anyone attempting to do this sort of refurbishnig with the wheel still on the car is simply playing at it. There is no way a satisfactory job can be accomplished by this method and the scuffs will eventually resurface.
 

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Jaguar XF S Portfolio 2009
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We have a specialist firm here in Koblenz that do a brilliant job of reconditioning the wheel if it's has been damaged in any way. One simply takes it along less the tyre and can collect it again after a few days. It then looks like new and any scuffs are no longer visible.The wheel then has to be rebalanced, obviously. Cost about € 70,- per wheel. Anyone attempting to do this sort of refurbishnig with the wheel still on the car is simply playing at it. There is no way a satisfactory job can be accomplished by this method and the scuffs will eventually resurface.
Hello everyone
I purchased my 2009 Portfolio about 3 months go from a local dealer. Part of the deal was that he would pay to refurbish the kerbed wheels. Ha arranged for a guy to come to my house. I was a bit apprehensive thinking how can he do a good job on my drive. He turned up at 8.30am in a large van and showed me inside. It was well equipped. He jacked up the car, took all 4 wheels off and worked on them in his van until 5pm. He did a faultless job, I am so pleased.
 
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