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Discussion Starter #1
Hi all,

Got my Ultimate Back XF in early Feb. An approved Jag !

Its going back to the dealer for the 2nd time !

I complained of poor drive - vibration through steering wheel and a sensation that I was driving with a stone in a tyre.

Eventually I took it to my local tyre dealer where I discovered I had 3 very badly buckled wheels.

Dealer took it back to "unbuckle" the wheels.

After a week I got my XF back.

Drive is better but still get vibration though steering wheel and sensation of running with a stone in a tyre. The steering wheel can be seen vibrating around 55-60 mph.

I am sure this isn't right.

Anybody else had this ?

Maybe the wheels were so badly buckled they were not repairable.

Simon
 

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What wheels do you have 18", 19"or 20"- what tire size. The wider wheels can get bent more than the narrower ons, but it can happen with all of them. Also, it is normal (particularly in cold weather) for the tires to get flat spotted and to get a little vibration for the first mile or so you drive.

For you to have visible steering wheel shaking from a bent rim, it has to be massively bent and/or out of round and plainly visible to the naked eye. It is possible that they fixed the wheel, but didn't balance it correctly. Either way, take it back to the dealer.

Question to you - didn't you test drive the car prior to taking delivery? Even when buying a brand new car - I test everything before signing the dotted line. You get a lot more attention before you sign. It goes double for a used car.

For example - when I bought my XF Portfolio - I took it for a test drive on the day of delivery - and the ride was so harsh and bouncy after driving just a 1/4 mile - that I said - there is something wrong with the car - I'm not taking it unless we can have it checked fixed. Turned out, that some genius at the dealership had the tires filled to 50PSI at all 4 corners. He either filled to the sidewall max pressure figure, or they had it filled like that to prevent flat spotting. Anyway - that took 5 min to fix and we were out again - got to highway tried braking to test straight ahead tracking - and had brake judder. Again I announced - not taking it like this - but offered to heat up the brakes with multiple hard decelerations - that cured the problem - and I took deliver.

And guess what? Salesperson talked to GM - GM apologized and took $500 off the purchase price - without me even asking. Happy customer, smarter dealership checks prior to deliver to next customers.

If we don't hold Jaguar and the dealers to high standards, they won't get and stay there.
 

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It could be a simple matter of wheel balancing on the correct equipment. If not I should tell Jaguar the condition of "an approved Jaguar", demand a set of new wheels or your money back in full if this is not the answer, it usually works wonders. I am sure they will be very interested in putting matters right for you.
 

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Discussion Starter #4
The rims are 20". And the buckles were massive, I filmed the wheels rotating in the workshop and they were so out of true you could see the buckle easily.

I hope they sort this out.

Simon
 

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I would ask for a set of new wheels and tyres not much to ask for I don't think
 

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The rims are 20". And the buckles were massive, I filmed the wheels rotating in the workshop and they were so out of true you could see the buckle easily.

I hope they sort this out.

Simon

The 20s, particularly the Volans are really easy to bend. But they are soft aluminum - so also easy to fix. But need to be professionally done.
 

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Assuming the wheels have been trued properly, not very difficult nowadays, what about the tires? Any impact hard enough to buckle wheels will almost certainly bruise the tire carcass.

Unless new tires were fitted straightening the wheels would not be enough.

Finally, assuming the tires are replaced or at least verified as undamaged I recommend road force balancing. This is no gimmick it really makes a difference.
 

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Discussion Starter #8
Thanks for your replies.

I have suggested that tyres may need changing to dealer but they dismissed it.

Whats road force balancing ?
 

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Thanks for your replies.

I have suggested that tyres may need changing to dealer but they dismissed it.

Whats road force balancing ?
The wheel and tire are spun up on a balancer equipped with a steel drum which loads the tire, "road force", so measures not just physical run out but also any internal differences in forces required to induce expected sidewall deflection under prescribed load. Any damage to, or defect in construction of, the tire will show up as requiring balancing. If the tire is too bad then the balancer will tell the operator it cannot be road force balanced. Tires can be balanced on ordinary spin up dynamic balancers but still generate vibration from the tread or sidewall defects.
 

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Sad to read of your troubles, Slangford. It is incomprehensible to me that your dealer allowed you to take a car on the road with 3 badly buckled wheels endangering yourself and others, of course. As Jagular mentioned, did you not test drive the car prior to the purchase? You will need 3 new wheels plus 4 tyres, in all probability, since the damage cannot be 100% eliminated. I assume there was a form of guarantee with the car.
 

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Discussion Starter #13
Okay I have a theory.

The vibration seems to occur in cold temps !Not in warmer temps during midday.

So my theory is its a tyre problem. Maybe out of true or a flat spot due to buckled wheels ?

Any thoughts ?

Simon
 

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Simon! I would not even attempt to solve this problem on your own or via the forum members and make the dealer accept responsibility for selling you a defective and unsafe car. I did ask whether the car has any form of guarantee which you can fall back on. If there was a guaranteee with the car when you purchased it, and they won't honour it, you can involve Jaguar, via this forum, who offer support. It does seem as if you will have to get aggressive if they are dragging their heels in offering you compensation.
 

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I suggest you contact Trading Standards. They will guide you through the wording of a letter you will need to write to the dealer who sold you the car. Write the letter and send it recorded delivery of better still take it by hand.
Chances are that upon reading the letter the dealer will know you have taken specialist advice, and assuming they are a reputable company they will sort out your problem to your satisfaction.
This has worked for me on 2 occasions in the past with BMW.
 

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Or test drive another car in the exact same specification as yours. If it drives differently, you have a benchmark.
 

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If the wheels were that buckled, you need them to check steering components, control arm bushes, tie rod ends and suspension as these are possibly likely to have been damaged and could be causing the buckling to return.
 
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