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Discussion Starter · #1 · (Edited)
So my 4th service is due in January, but I thought I'd get it done before Christmas. A sort of present for my XF, or something like that.

I ring up a local indy Jag specialist who quotes me £320 all-in, using approved parts and a complimentary valet. Not too bad for a B Jag service in London I thought. However, as my car is still under its "approved used" warranty until April next year I would rather stick with the dealer I bought the car from, in case there prove to be any issues covered by the said warranty. A call to the dealer who quote £600.
. I keep a poker voice on the phone and ask if there is any discount to be had here...

"Well, we can offer you our 10% discount which would bring the price down to £540".


Hmm, "Do I get a courtesy car with that?" I ask (I should hope so, although I'm not too fussed tbh). "Well, you would, except they are all fully booked until the middle of January next year."

Anyway, to continue the saga: "I see on your website you do a price match within 20 miles, can you match £320 all-in, including the valet?"
They say they'll get back to me, but it looks promising. Sure enough they call back half an hour or so later and confirm they will match the price, so I book my XF in. "How long will the service take?" I ask. "About 3 hours including the valetting" they say. All good so far!

I drop my XF off on the morning of the service and get the lovely bus home (could have asked for a lift or a taxi I suppose but it's just a 20 minute bus ride so no biggie). Unfortunately they may not be able to complete the service today as they have some staff off work with illness. OK, fingers crossed it'll be ready today.

I've dealt with dealer servicing before (not with this dealer though) and I am half-expecting the usual call with the additional work that needs doing.

Sure enough, around midday:

£102 for a brake fluid change - seems a bit steep?
£76 for new wipers (including £40 to fit
even a car noob like me can fit new wipers in 5 minutes)
£13 odd for a new sidelight bulb - usual mark up on the price

total for additional works come to nearly £200, which is almost the difference between their discounted price and the indy price they matched. Probably a coincidence...

I agree to the bulb replacement but say I'll call back about the other items.

I know the brake fluid on the XF should be done every 3 years, so it should have been done during the car's 3rd service the previous January, and looking at the service book, sure enough it was. Guess who did the service in January? The same dealer.

The wipers I can buy the valeo OEMs from Halfords or online for £30 or so and fit myself, although to be honest they seem to be working fine to me, so I'll pass on that too.

My confidence in the dealer now somewhat reduced by the brake fluid foobar and extortionate cost of replacing two small strips of rubber, I leave them to complete the work, which they say should be ready within two hours.

I call about two hours later, and "Your car is just being washed, Sir, and should be ready soon" Very good.

I set off on the bus about half an hour later, and call them on the way to make sure it'll be ready when I get there. "I should think so Sir, you may have to wait a few minutes but we can get you a coffee" How nice!

I arrive and after a few minutes the paper work is produced. The bill is £320. The price of the sidelight bulb has mysteriously reduced from £13 to 57 pence. But I'm not going to argue about that.

However, after paying and on my way out to collect my car the woman casually informs me they didn't have time to valet my car.
Eh? I thought it was being washed when I called nearly three hours ago? Very, very poor. I also notice they have charged my nearly £4 to refill my windscreen wash. Which, knowing dealers and their funny ways, I had filled to the brim with 25% Autoglym ultimate screenwash that very morning.

I was firm but polite: "I want you to refund the cost of screenwash, and give me a discount as you did not valet the car as promised", which they do without argument, no legs left to stand on, etc.

I am actually pretty peeved at them by this stage, but I get another £30 off hey-ho.

But really, I thought I'd get better service than this at a Jag dealer.

As I'm a charitable sort of chap I'll put this nonsense, misinformation and poor service down to incompetence rather than malice, but surely other Jag dealers are better than this lot?

They did do a good price match I suppose, and the woman who dealt with me remained friendly and professional throughout, so it wasn't all bad, but perhaps I'll go with that indy garage next year...
 

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The name of the dealer ?? I think we should all know . I don't like the way they did things with you , I have no faith in many of these dealers . I just had my 4 year service , which cost £415 , which methinks is a bit steep . They put a litre bottle of oil on the passenger seat in a nice bag ,I thought it was complimentary , but when I got home and looked at the bill they had charged me £15 for it !!!.
 

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Had a very similar experience with 2 Ford dealers. First dealer, the car went in for some warranty work. New steering rack, pump and filter. Got a call saying I needed new discs, pads, fluids etc. It had just been MOT'd at a trusted mechanics 2 weeks earlier!! Second dealer, I needed the locks changed after a house visit by a scrote! All of a sudden I need new discs (again!), new pads (again!) and 3 new tyres. Go figure. I am so wary of what dealers want to do I prefer to be there when the service comes up! I will question every single little thing and ask them to justify it 10 times over!
I have yet to experience the local Jaguars dealers service but I'm holding out hope!

Andy
 

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Discussion Starter · #4 ·
They are in North London, you can probably work out who.
 

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£600 The question is begged, what would the final bill amount to if you had accepted the original quote
 

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I also notice they have charged my nearly £4 to refill my windscreen wash. Which, knowing dealers and their funny ways, I had filled to the brim with 25% Autoglym ultimate screenwash that very morning.
Ah, yes, the screenwash trick. I think most of the Jaguar dealers try this little game, but at more like £11 than £4.

I also send the car in for service with a full screenwash reservoir. And I tell them it is full and needs no screenwash and I don't want them to top-up or replace any screenwash and that I won't pay for it even if they completely empty the reservoir and refill it.

And they still put the screenwash on the bill.

They know I have caught them out as they don't try to argue: they just take it off the bill. If they felt they were in the right then why do that? Sadly I've now seen far too many of these con tricks at Jaguar dealers.

Dealer services 10 cars per day. Charge each of them £10 for screenwash which you do not actually put in the car. That is £100 per day. They do servicing on about 250 days per year. That is about £25,000 per year per dealer site charged for screenwash which has not actually been supplied to the customer. If the dealer runs four sites, that is £100,000 per year incorrectly, but deliberately, charged to customers.
 

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Sadly I've now seen far too many of these con tricks at Jaguar dealers.
Jaguar main dealers are no different to many main dealers who try to con their customers, they all try to maximise their profit.

BMW and Mercedes made an attempt to con me with 'dramatic' phone calls about brake problems, needing 4 new discs (BMW) and two new front callipers (Mercedes) when my cars were in for 'fixed price' servicing, which is obviously a loss leader just to get cars in their workshop. The 'advice' was rejected in both cases, thankfully because as an experienced aircraft engineer I knew they were talking 'billoks'. I can look after myself but for those who know much less about cars and perhaps fleet managers, they probably pay for lots of new parts and labour that are not really essential.

So, it's not just Jag dealers.
 

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Sadly amphion I don't think your case is at all a one off. I always have the car serviced by my local dealer because I have faith in them doing the work on my car and installing any updates that may be required, which I've found they tend to do without letting me know there is one! Seems to be the modern trend; let's not recall, we'll just catch the cars as they come in!
the thing that resonates with me in your story is the small items that always seem to need attention. Like others, I ensure the screen wash is OK and that all lights are working correctly before I put it in. Recently they tried to charge for 2 number plate lights but they were working before I dropped it in so disputed it and the charges were dropped. It's little things like that are so annoying.
Otherwise I find the service excellent and am always treated very well so overall am happy, just some of these little issues that need to be sorted out.
 

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Ahhhhh my 40k service was quoted at £290 inc BFC, so I went ahead and booked it.

When I picked the car up, the price mysteriously was £430, which I queried, and said that I'd been quoted £290 all in.

Held out and then a voice from the back office piped up "ahh yes sir I remember I did quote you that price when you came in on that Saturday morning and booked it"
"That's right" I replied, "you commented on the specificness of the date I requested"
"yes. It's £290 for him"

And lady on service desk duly frigged all the figures so it was £290.

And my 1L bottle of 5W30 oil was only £10!! That's the north/south divide for you Martyn H
I too thought it was complimentary, but then found it on the invoice. It doesn't use any oil between services, so if I have it serviced another 5 times I'll supply them with the oil they gave me and they can knock it off the service....

Stu
 

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£290 , that is cheap . But, what is BFC ?????. How do they fiddle the total bill down to that price from £430 with a flick of a pen or a button ?
 

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£300-ish is about normal list price. They can do it for about £150-£180 if they really want to.
 

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I just had my XF serviced in Spain. I had recently purchased the car 2.7D 2008 with 35,000 on the clock and the dealer had changed the oil and filter. The
car also has a K & N air filter. As it had only done 3000 miles since the oil change I asked them not to change again.

The total invioce was 85 euros so about £70. The hourly labour rate for Jaguar is 65 euros however if you have a Mazda the rate is 55 euros, same workshop
same mechanics.

I asked how much the oil and filter would be 200 euros !!!!!!!!!!!!!!

On the question of dodgy dealers I had a BMW 528, just before selling it I had a service carried out at the local dealer. When I got the bill they had charged
£100 to replace a sump bolt. I asked if it was normal for BMW's to shed sump bolts, no proper answer.

I will never buy another BMW
 

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What did they actually do for 85 euro ????. I take the Jag to Spain every year, it maybe worth having it service there . The only garage I know there is in Marbella , on the golden mile, which I would have thought to be very expensive . Which dealer did you take yours to ?
 

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Martyn H The service was an A service. The service seems a good price BUT I cannot believe the cost of oil and filter 200 Euros is daylight robery. 6.6 litres at
retail is only going to cost aroud 90 euros and they buy oil in bulk.

The dealer was in Benidorm Autonatilaus.
 

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4th service costs (letting off steam)

Hi All,
just had my 4th service at just over 50,000, I have 3 service centres within a reasonable distance and the nearest centre (also purchase dealer) price matched so opted to have the service performed there for £366. Also to investigate the rear suspension "creak". Thats the good news.

The dealer
1) Initially tried to charge £396 for service but again agreed to the price match, when reminded.

2) Checked, tightened and lubricated rear suspension ? argued down to £140 labour and no parts i.e. lubricant. But by the time I arrived home a 15 - 20 minute drive I had started to hear the creak again! This problem is covered on Topix by 3 Special Service Messages, SMS68558, SMS57317 & SMS54477.

Should this cost not be covered by JLR as it is a known issue?

3) Found 2in of water in the spare wheel well. This problem has already appeared on the forum more than once but they took the cost of the sealant £29.10 off the bill(yippee) labour cost £84. This is covered by SMS43580 and the document "water leaks sum repair details.pdf.

Again, should this cost not be covered by JLR as it is a known issue?

4) They found there was NO gas in the air conditioning and it would be £99 to degas. As they would need the car for a second day, I said I will let them know the following morning if I decided to approve the degas. I obviously checked the forum that night, no definitive answer but I had read one post that said the air con needs re-gassing every 3 to 4 years. Anyway the following day asked "if the degas is done would the leak be repaired inclusive of £99?", informed that they couldn't find a leak but they would add dye to see if its leaking? The service chap said it is because I use the climate control "all the time" but just shrugged when told JLR recommend it is used as a default (Page 116 Owners Handbook). Managed to get it down to £84 and warned them it would have a warranty if any parts fail.

So whilst I feel slightly aggrieved & ripped off by the dealer as the car is just out of warranty, they also performed the 3rd service, and having driven company cars as a service engineer for 25 years with no suspension faults, no air con faults & no water leaks JLR also have a lot to answer.

Initially overall cost rose to £859! but I managed to argue it down to £705 inclusive of VAT

I hope Jaguar CRC read this and comment when they return after the weekend.
 

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Let me tell you, they all seem to be the same (the garages/dealers that is). Trying to make money rather than talking to their marque to sort things out. Had similar experiences with BMW and Mercedes.
With that I especially mean known faults like water leaks which should be done under warranty never mind if it is within the first 3 year or not. It should really be a recall to those MY´s effected by it.
 

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Same problems here. My dealer quoted a figure in the £300 mark for a fourth year service but it eventually came down to £118 after some checking with other dealers and my dealer suddenly remembering that the car had a low mileage and did not need too much doing - and they had a special deal for such cars. I had interesting quotes from Kwikfit and Halfords but lacked the courage to try them Has anyone taken the plunge and with what results?
 
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