Joined
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8 Posts
Hi
From my tag you will know me to be the owner of the lemon XF, a car that spent 27 days of the first month of ownership back in the garage. I have it back now, just hope I have no more problems.
In the interim I have received no fewer than 4 questionnaires asking my opinion from Jaguar and the dealership. To top it all the last one I received in the post asked me to fill out the questionnaire but very helpfully (because I am a complete numpty with no free will) highlights hopefully you will be able to mark us "outstanding" and feel comfortable in "definitely recommending" us to family and friends.
I cant remember the last time I saw such a blatant attempt to skew feedback. At work we operate a Net Promoter Score system which only works if the feedback is honest and unbiased. It then says if you feel you cant score them with this please contact us, i.e give us a chance to chane your mind before you actually give us a bad mark!
You can imagine I will be looking to the opposite end of the spectrum to the outstanding and definitely recommending options!
Cheers
CP
From my tag you will know me to be the owner of the lemon XF, a car that spent 27 days of the first month of ownership back in the garage. I have it back now, just hope I have no more problems.
In the interim I have received no fewer than 4 questionnaires asking my opinion from Jaguar and the dealership. To top it all the last one I received in the post asked me to fill out the questionnaire but very helpfully (because I am a complete numpty with no free will) highlights hopefully you will be able to mark us "outstanding" and feel comfortable in "definitely recommending" us to family and friends.
I cant remember the last time I saw such a blatant attempt to skew feedback. At work we operate a Net Promoter Score system which only works if the feedback is honest and unbiased. It then says if you feel you cant score them with this please contact us, i.e give us a chance to chane your mind before you actually give us a bad mark!
You can imagine I will be looking to the opposite end of the spectrum to the outstanding and definitely recommending options!
Cheers
CP