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Discussion Starter #1
What are typical prices being charged for the 15000 mile service by Jaguar main dealers?
I have been quoted £150 including VAT by Elite & Performance Jags in Derby an independant Garage who will use Jaguar parts and have all the latest diagnostic software. I am told that some main dealers workshops are quiet at present and I wonder is it mainly due to high overhead costs being reflected in their labour rates charged,sundary items which are always questionable and the extortionate charging policy of oil per litre? I am hoping that my supplying Dealer will service my Car ,but they will only do it if they match the price of the independant.
 

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Don't know about the price, but make sure your screenwash is full to the brim when you drop off the car!!
The old man has been stung by this before at our local dealer and it makes you wonder if the washer fluid has gold particles in it and the water has been hand carried from a deeside well the amount they charge! :shock: :lol: :lol:
 

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I had my first service (15k miles) yesterday and it cost £303.
It was the same dealer that supplied my car and their customer service is excellent.

They did comment that my rear pads would need replacing in 5k/7k miles. Has anyone else had this?
 

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That's a huge difference in price, be interested to know what you are getting for double the cost.
my dealer has a nice thick carpet, widescreen TV & coffee on tap, but i'd hate to think that was making the difference.
 

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sodgob said:
my dealer has a nice thick carpet, widescreen TV & coffee on tap, but i'd hate to think that was making the difference.
They've got to cover their costs somehow! ;) :(

Taking a look at the two levels - main dealership with nice carpets, large building, plenty staff to serve you copious amounts of coffee whilst you sit and wait for you car and watch TV/read todays paper or even get a lift to your workplace/courtesy car/collect and deliver service, or a local "specialist" garage who have a workshop and small reception area manned by one person, and your lucky to get this months AutoExpress to read whilst you wait. Easy to see why main dealers pricing has to be so high just to cover the overheads. ;)
 

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personally i think that anyone who has their car serviced outside the dealer network in the first three years is nuts. I wouldnt buy a car that had independent stamps in the service books. Your car may end up being sold somewhere else in the country and I for one would have no idea who Elite and Performance in Derby were or how competent.
 

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Discussion Starter #7
Craig You are making a huge assumption that Jaguar main dealers are all competent and I think that our own forum tells us a different story.I personally cannot see the point of paying a main dealer over £300 for what amounts to an oil and filter and pollen filter change at 15000 miles and a few visual inspections like the fluid levels etc.As long as the independant Jaguar service uses genuine parts any warranty is not affected (European Law)and in my experience a stamped up book by a main dealer or a Jaguar trained independant makes no difference at trade in or selling time.
 

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I’d have to agree with the last post, not every independent dealer works under archways and doesn’t have a clue. I understand why some owners for the service book stamps
would probably do main dealers but nowadays I don’t even think that matters so much especially for standard services rather than updates or diagnostics. When you trade in at a main dealer they don’t check the detail of the service book when you get a part ex quote.

My wife has had Mercedes for a few years now and we have always taken them Burton Motor Workshop, these guys I must say have been absolutely superb and really go more than the extra mile, running diagnosis and not charging us, spending a day changing a fuel filter and not charging any extra man hours!!.
They specialise in BMW & Merc but will cover all brands. If my car wasn’t on a lease I would definitely be tempted to take it there. So a free plug for them as they are really nice guys, if you have a 2nd car that needs work, try them out.
 

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I'm with Craig on this one. Yes, going to a main dealer is no guarantee of a better service, but they are more likely to have the latest updates and fixes than an independent dealer, and have had more experience of a new model like the XF.

Also, bearing in mind the three year warranty I would personally use the dealer that I bought the car from. They then have no-one else to point a finger at.
 

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I agree with Craig. Apart from building up a good relationship with loyal customers dealers will have the latest software and be aware of any outstanding issues like the intermittent wipe and fuel filler bowl.
 

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My car is coming up for it's first service & i note a ref from Hydrajaws to Elite & Performance jags in derby.
as i am situated close to them, i would appreciate if anyone has any experience of this company, as the price of £150 is somewhat tempting, in relation to some dealer prices quoted.
 

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XF2.7D

I got 'done' for £420 for a routine 1st service at a main Dealer. See my post on 'What's Happened to Jaguar's Customer Satisfaction Dept' in the Technical forum.

I've alerted Jaguar to this systematic over-charging, as suggested by one of the Forum Moderators.

I have several friends, neighbours and colleagues who bought Jaguars from this particular Dealer, most of whom are now seeking refugee at nearby Dealers- usually for about £100 less- (that pays for the extra travelling costs and a day out).
 

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XF-UXB said:
XF2.7D

I got 'done' for £420 for a routine 1st service at a main Dealer. See my post on 'What's Happened to Jaguar's Customer Satisfaction Dept' in the Technical forum.

I've alerted Jaguar to this systematic over-charging, as suggested by one of the Forum Moderators.

I have several friends, neighbours and colleagues who bought Jaguars from this particular Dealer, most of whom are now seeking refugee at nearby Dealers- usually for about £100 less- (that pays for the extra travelling costs and a day out).
I also suggested that you contact your Dealer Principal first, in fact I wrote: :)

"Its fine to have a rant from time to time but to conflate the service you receive from your dealer and the service provided by Jaguar is wrong.
Your heading should be " What is wrong with my dealer's after service dept"
Have you in fact been in touch with Jaguar Customer Relations at [email protected] to express your dissatisfaction :?:
I am perfectly sure that if you raise the matter of your concern with Jaguar you will find that the matter will receive their prompt attention.
However, my own view is that you should firstly contact your dealer's Dealer Principal and provide an opportunity for the dealer to respond."


More:
viewtopic.php?f=22&t=891
 

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Discussion Starter #15
Please can we have the name of the main dealer who had the nerve to charge you £420 for an oil and filter change.
 

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hydrajaws said:
Please can we have the name of the main dealer who had the nerve to charge you £420 for an oil and filter change.
It is not advisable to publish names of dealers in these circumstances for legal reasons; so please don't. :(

It would be more interesting to know from XF-UXB exactly what was detailed on the invoice when the car was "serviced".
I presume that the "service" to which he refers is the same one that he wrote about thus:
My 2.7 XF went in for its first service last week. One year old and 9,500 miles including 2 long trips to the Continent.
I've had the same problem with rear disc pad wear ~70%. Dealer replaced them under warranty with minimum fuss, although I suspect they did this as I had complained earlier about their overall standard of customer service, so I already had them 'on notice'.


I suspect that in the end the claim that the pads were replaced under warranty was not reflected in the final invoice. :!:
 

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Happy Easter everyone!

OK, my First service details were as follows:

XF 2.7D, 9101 miles; Dealer in the English Midlands

15,000m service £210
Pro Air £15,52
Service Plus £23.50
Castrol Oil £9.99
Screen Fluid £3.82
AC90 Fluid £3.08
plug-drain £3.98
Filter -oil £12.00
Filter -air £12.55
SUBTOTAL £294.44
Castrol GTX 5W-30 £70.95 (sic)
SUBTOTAL £365.39
TAX @15%
TOTAL £424.70
 

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PS. Jaguar Customer Relations- [email protected] - were very helpful so thanks for that suggestion. For some reason my car hadn't been properly registered with them after purchase by the aforementioned Dealer- hence the lack of follow up, on-line questionnaires post servicing etc.

In my view it is important than Jaguar are aware of any difficulties with their Franchised Dealers- if that relationship breaks down then that's the beginning of a very slippery slope....
 

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I entirely see why we should not pass comment on a named dealer. pekem, but what is wrong with recording (accurately, of course) the name of the dealer along with details of the invoice?
 

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As I said before, you should firstly take this matter up with the Dealer Principal
If it is of any help; I am posting a composite picture of the relevant sections of an invoice covering a 15000 mile service on my XF with a national dealership. You will see the bottom line is as I stated earlier £280.
I still think that the cost of the brake pads have been recovered from you, albeit in an underhand manner :(
 
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