Ok here's the quandry, sorry about the story length entry!
In March this year I ordered the New Jag XF through my local dealer, one week after the order was placed I went back in and adjusted the order adding Xenon headlights. The car is due delivery in September.
Now anyone that has had the pleasure of dealing with the sales chap in Senelager (Germany) will know that he is a very charming fellow and quite pleasant, however his communication skills leave a lot to be desired, ie. He is a pain in the )o( to get him to call you back or get details for you etc.
So, today I called his office to get a copy of the final invoice/order form from him (yes its taken 2 months to get it) However he is on holiday, so rang the head honcho in Reihndahlen (apologies for spelling) He informs me that an invoice will be on its way sharpish, out of interest I ask him to confirm all extras and it turns out that there are no Xenons on the order. He then informs me that the car came off the assembly line last weekend and could not be retro fitted with them. He states that he has an order form with my flick on it which doesnt have the Xenons on it (this was the original order form before I added the lights) His attitude then turned to one of like it or lump it, cars been made!
So......As much as I'd like to drive up to the Honchos office and constrict his windpipe, I cant be arsed to drive all that way! So, where do I stand? Has he got me over a barrel as he has my signiture on the old order form? I never signed a new one when I added the lights as the sennelager chap added it on his comp terminal whilst I was there, I cant check with him at present as he is golfing it somewhere. The wife was present when I added the lights so I have her as a witness.
Can I tell em to shove the motor and give me what I ordered? Or shall I just bend over and let them drive it up my )o( cause I'm screwed?
BTW I've only paid the £500 deposit so far.
In March this year I ordered the New Jag XF through my local dealer, one week after the order was placed I went back in and adjusted the order adding Xenon headlights. The car is due delivery in September.
Now anyone that has had the pleasure of dealing with the sales chap in Senelager (Germany) will know that he is a very charming fellow and quite pleasant, however his communication skills leave a lot to be desired, ie. He is a pain in the )o( to get him to call you back or get details for you etc.
So, today I called his office to get a copy of the final invoice/order form from him (yes its taken 2 months to get it) However he is on holiday, so rang the head honcho in Reihndahlen (apologies for spelling) He informs me that an invoice will be on its way sharpish, out of interest I ask him to confirm all extras and it turns out that there are no Xenons on the order. He then informs me that the car came off the assembly line last weekend and could not be retro fitted with them. He states that he has an order form with my flick on it which doesnt have the Xenons on it (this was the original order form before I added the lights) His attitude then turned to one of like it or lump it, cars been made!
So......As much as I'd like to drive up to the Honchos office and constrict his windpipe, I cant be arsed to drive all that way! So, where do I stand? Has he got me over a barrel as he has my signiture on the old order form? I never signed a new one when I added the lights as the sennelager chap added it on his comp terminal whilst I was there, I cant check with him at present as he is golfing it somewhere. The wife was present when I added the lights so I have her as a witness.
Can I tell em to shove the motor and give me what I ordered? Or shall I just bend over and let them drive it up my )o( cause I'm screwed?
BTW I've only paid the £500 deposit so far.